Subscription Terms

1. About these terms

These terms are between TraderSign Sdn. Bhd., trading as Lumen Charts, and the organisation that subscribes. They cover billing for licences under the Developer License Agreement, which uses the same definitions. Subscriptions are for business use only.

2. Plans and billing

Plans are priced per app. Indie and Business are billed monthly or yearly, in advance; Enterprise is invoiced under its own agreement.

Subscriptions renew automatically at the end of each period until cancelled.

Payments are processed by Stripe. We do not see or store your full card details. Invoices and receipts are available from your account.

Charges appear on your card statement as LUMENCHARTS or similar; the exact wording depends on your bank.

3. Prices and taxes

Prices are in US dollars and exclude taxes. Where a sales, digital services or similar tax applies, it is added at checkout and shown on your invoice. If you give a valid business tax ID, it appears on your invoices.

4. The Evaluation build

Every organisation can download the Evaluation build for building and testing, not production. No card is needed and nothing is charged.

5. Eligibility for Indie

Indie is for individuals and for organisations under $100,000 in annual revenue and in total funding raised, as the Developer License Agreement sets out. If you pass either amount, move the app to Business at its next renewal.

6. Cancelling and failed payments

You can cancel at any time from your account. Your licence stays valid until the end of the period you paid for, and the wind-down in the Developer License Agreement applies after that. If a renewal payment fails, your licence continues for up to 14 days while we retry.

7. Refunds

Payments are not refundable except where the law requires. You can cancel at any time to stop the next renewal, and you keep your licence until the end of the period you paid for.

8. Disputes and chargebacks

If you think a charge is wrong, contact us at support@lumencharts.com first so we can look into it.

A chargeback or payment dispute does not cancel your subscription or the amount owed. While a dispute is open we may pause downloads for the licence concerned, and we may give the payment processor or your bank your invoices, account activity and acceptance records to respond to it.

9. Billing records

We keep invoices, payment references, subscription history, agreement acceptances and related account records for as long as tax, accounting and other laws require, and to resolve disputes.

10. Changing plans

You can move an app between Indie and Business at any time from your account. Stripe charges or credits the difference for the rest of the period.

11. Price changes

We tell you by email at least 30 days before a price change applies to your renewal.

12. Changes to these terms

We may update these terms for future purchases and renewals, with at least 30 days' notice by email for material changes. The version you accepted governs your current period.